MEL understands the needs of the insurance market to have clear sight of liabilities and costs and that’s why, wherever possible, MEL will provide a Lump Sum Fixed cost for each project.
This gives 100% comfort to the Insurance Company, Loss Adjuster and Customer that things will be done professionally and to a consistently high quality and that there will be no surprises along the way.
MEL is passionate about Customer Service and this underpins all aspects of our interaction with our clients and their customers.
We look at every opportunity to simplify the ‘Customer Journey’ and in many cases have managed to reduce the Elapsed Time on claims by 30 – 40%
Our Customer Feedback is consistently rated as Excellent and we passionately protect this aspect of our service to the customer. Please give us a call to see how we can work with your supply chain to reduce the time on projects and improve customer feedback.